So I'm doing like the song says, and going west for a few weeks. I leave tomorrow for Vancouver, where I spend just shy of a week, then it's on to Edmonton for the weekend for a cousin's wedding (the reason for the whole trip) where I'll get to meet up with a bunch of family and family friends, then it's off to Jasper for the remainder of the week to hang out in cabins with some of said family and friends. I return home on the afternoon of the 26th. It should be a good time; I apologize to everyone whose events I'll be missing in Montreal, but I'll be busy exploring new cities, eating awesome sushi, etc. Sorry.
And yes, I'm contemplating going mountain biking on actual mountains. No, this isn't smart.
3:57: Call Bell
3:57: Encounter Emily. Say "I want to cancel DSL service"
3:58: "OK, you want to cancel home phone service."
3:58: Phone rings. Get put on hold.
4:00: Phone is answered (in French) by the "Home Phone Loyalty Center". After establishing that I have no home phone, have no cable TV, and that he can't do anything at all for me, he takes my name and Sympatico user ID.
4:02: On hold
4:05: My agent comes back, checks that I'm still here, then starts talking in French to a colleague who's faintly audible on the line, apparently trying to make sure my next agent is Anglo. At least I know the call center isn't outsourced.
4:05: On hold.
4:07: Talking to the right person. Say I want to cancel. Give my name, Sympatico user ID, and address.
4:08: Explain reasons.
4:10: Agent is presumably trying to make sense of my mangled account.
4:11: Apparently I'm on a contract until Sept 2009.
4:15: Escaping the expensive crappy contract I didn't sign will cost me $100. Money well spent. The alternative is a $5/month discount on my horribly overpriced service.
4:16: On hold.
4:21: Is there anything they can do to keep me as a customer?
4:25: An extra $10/month discount for the next 6 months doesn't cut it.
4:26: My account will be cancelled on July 16. Have a good day.
4:27: Realize I could have saved $10 if I'd cancelled part of my service I won't need for the next month. Accept that $10 isn't even close to worth the hassle of calling back.
Victory! Why do I feel like I need a drink?
So I find myself with two things:
1. A 19" CRT monitor I don't use any more, and
2. A car until next Friday.
If anyone in town needs a monitor at all, let me know, and I can even drop it off for you. It's actually quite nice, it runs at 1600x1200 perfectly fine, and has been a total workhorse for me for years. I only got an LCD to reclaim some desk space.